Quality and Outcomes Manager
The School Age Division of The Children’s Aid Society supports children living in poverty in kindergarten through 8th grades to achieve educational success. We do this by providing a range of developmentally appropriate programming, in and out of school, that improves academic performance, promotes physical, social and emotional well-being and puts children on the path to high school graduation and college success. The Quality and Outcomes Manager for the School Age Division, under the guidance of the Director of Quality and Outcomes, will coordinate and manage the achievement of contractual milestones.
The Quality and Outcomes Manager will also help the Director of Quality and Outcomes with providing leadership, support and direction for achievement and demonstration of the outcomes of all School Age Division positive youth development, academic, and parent engagement programs. S/he will assist the Director of Quality and Outcomes with developing and strengthening the division’s capacity to design, implement, assess, and refine programs serving school-age youth and their families. This person will also assist the Director with providing technical assistance, training, and on-going support to all levels of program staff to ensure effective use of multiple management information systems for performance improvement and contractual compliance.
• Maintain the division’s contract/grant database, ensuring contract numbers, start and end dates, reporting due dates, and contract expectations regarding deliverables are accurate and up-to-date.
• Project manage/coordinate the contract procurement process from initial stage to final delivery and ensures the timely execution of all contracts.
• Manage the transition from paper contracts/grants to mostly/all electronic files.
• Maintain paper and electronic files of contracts and contract performance results, agency and funder policies, rules and timelines.
• Conduct site visits and guided discussions to increase the division’s understanding of business processes and staff capacity to utilize data for program improvement.
• Share expertise and provide staff skill building that results in the effective use of current and emerging programmatic management information systems (MIS), with initial primary focus on the MIS at the Children’s Aid College Prep Charter School.
• Provide support to program staff that increases staff capacity to use performance data to identify program specific strengths and weaknesses.
• Coordinate projects to develop and/or strengthen business processes for data collection, data entry, data management, data reports, and data analysis.
• Provide technical assistance to program staff regarding contractual and division performance expectations and targets.
Collecting and Analyzing Data
• Work with the Director of Quality and Outcomes to create reports for program staff and management.
• Coordinate the use of data collection tools to gather both qualitative and quantitative data regarding business processes within project timelines to allow for timely data analysis and decision-making.
• Analyze data regarding current performance management business processes to identify trends and opportunities to increase efficiency and data accessibility.
• Ensure data required for contractual reporting is collected accurately and within project timeframes to produce accurate and timely reports as required by various funders including but not limited to DYCD’s OST and Service Learning and NYSED’s Extended School Day and 21stCCLC.
Monitoring for Program Quality Excellence and Improvement
• Generate reports and conduct site visits to ensure best practices and mandated protocols are followed with respect to 1) the fidelity of data, 2) the completeness of data, and 3) the use of data as stipulated in data sharing agreements and program participation consents, ensuring all confidentiality and data use requirements are followed.
• Support the successful delivery of services in alignment with contractual expectations: 1) monitor and support program deliverables and milestones and 2) ensure report submissions to funders demonstrate a commitment to excellence.
• Coordinate the quality assessment processes and share assessment results to drive program improvement and to prioritize professional development opportunities.
• Assess contractually related division risks and opportunities and facilitate decision-making that results in effective strategies for success.
Collaboration and Communication
• Support the Director with ensuring the successful coordination and implementation of agency outcome indicator measurement tools.
• Provide data-driven program insights and recommendations, in both verbal and written formats, to support program improvement and data tracking improvement efforts.
• Work collaboratively with Office of Performance Management and division and site leadership to meet agency and contractual standards of excellence, as needed.
• Respond to government, funder, and partner agency correspondence, ensuring the timeliness and quality of information shared meets high standards of professionalism.
• Serve as an agency representative and manage partner relationships, as needed, with various government agencies including but not limited to the Department of Youth and Community Development (DYCD), New York State (NYS ED) and New York City Department of Education (NYC DOE), Boys and Girls Club, and the Office of Children and Family Services (OCFS).
• Other duties as requested by Director of Q&O or VP, S-A
• Bachelor’s Degree required; Master’s preferred in Public Administration, Psychology, Education, Social Work or related field.
• Minimum of 3 years of experience managing grants and contracts.
• Significant project and/or performance management that includes working with data and producing reports.
• High level of proficiency in Microsoft Excel, Outlook, PowerPoint, and Word, as well as experience using various database software, both web-based and desktop, to create and generate reports.
• Knowledge of standard non-profit and education system rules, regulations, and polices that affect youth program operating environments.
• Substantive knowledge regarding positive youth development and education policy.
• Professional experience in school and center based youth programs, preferred but not required.
• Experience working collaboratively to determine project tasks, develop timelines, and achieve project deadlines.
• Experience with reporting for a range of program stakeholders to foster accountability and learning.
• Patience, passion for CAS’ mission and youth development, and a sense of humor.
• Exhibits strong leadership and team building skills; ability to work independently and as part of a team.
• Demonstrated ability to meet deadlines and problem solve.
• Excellent presentation and communication (oral and written) skills.
• Strong interpersonal skills with proven ability to interact with a diverse range of individuals.
• Able to apply tact and discretion according to the demands of the situation.
• Knowledge of the Common Core of State Standards.
• Demonstrated record of exhibiting the highest standards of integrity.
• Results oriented perspective and commitment to operational excellence.
• Must demonstrate strong analytical and problem-solving skills.
• Familiarity with statistical analysis and evaluation.
• Openness to continued learning and enhancement of skills.
• Excellent organizational, time management and follow-up skills.
• Demonstrated ability to simultaneously manage multiple priorities.
Please upload a cover letter and resume below:
Only candidates selected for interviews will be contacted
Children's Aid Society is an equal opportunity employer