Medical Office Assistant
Under the general supervision of the Site Manager (Nurse Practitioner/Medical Provider) and the Director of School-Based Health Centers and Special Initiatives, and in accordance with established policies and procedures, the Medical Office Assistant is responsible for organizing and maintaining patients' records, answering telephones, registration of all patients, processing encounter forms and scheduling patients' appointments for all providers. The MOA assists the practitioners in rendering patient care during clinic visits by performing routine technical and clerical tasks. This is a technical position with no supervisory responsibilities.
ILLUSTRATIVE EXAMPLES OF WORK:
• Greets patients and observes their condition; routes them to the Provider.
• Ensures that all patients, visitors and guests, as well as coworkers, receive personalized prompt attention and that they are treated with dignity and respect and with the utmost confidentiality.
• Maintains electronic health records system, including all demographic information on the patient, registration forms, patient referral communications, transfers and address changes, and handles medical referrals and referral communications. Identifies and updates Medicaid/health insurance status on patients' records.
• Works closely with Site Manager/Supervisor to facilitate patient flow.
• Makes and confirm appointments for patients.
• Acts as interpreter when necessary.
• Responsible for ordering and restocking office supplies.
• Maintains a recall system for patients who miss appointments.
• Completes all appropriate sections of electronic medical record and follows up for missing information
• Maintains an inventory of medical and office supplies and forms and submits purchase requisitions after obtaining Site Manager/Supervisor’s approval.
• Responsible for monitoring the patient flow system, making sure that walk-in patients and appointment patients are processed in a timely manner; informs the Site Manager of any systems breakdowns.
• Brings acutely ill patients to the practitioner’s attention immediately.
• Under the supervision of the NP/Medical Provider, assesses patients’ vital signs according to specified patients’ visit type or as per the provider’s request; performs basic screening test/procedures, for example: checking patients’ height, weight; performs vision and hearing screening, venipuncture, urine dip stick, throat culture, and pregnancy tests.
• Performs or assists with irrigations, dressings, first aid and other appropriate procedures.
• Assists practitioner in examining patients by preparing patients, assisting with bandages and instruments and with the handling of specimens and cultures.
• Acts as a patient advocate.
• Maintains examination room making sure it is clean and equipped with all the necessary supplies.
• Is competent to assist and interact with patients based upon the age groups treated.
• Responsible for keeping the Site Manager or his/her designee updated on current issues and/or problems related to his/her job responsibilities.
• Performs other related duties, as required.
• High School Diploma or Equivalency Certificate
• Graduate of a State or nationally accredited Medical Assistant Program.
• Medical Office Assistant Certification preferred.
• College degree a plus.
• Bilingual (Spanish/English) a must
• Must be proficient in Word and Excel
• Must be able to work effectively and enthusiastically with children, adolescents, adults, families, professionals and persons from a wide range of cultural, social and economic backgrounds
• Must be able to handle multiple tasks at one time
• Must have 1-2 years' experience working in a medical office/clinic
Please upload a cover letter and resume below:
Only candidates selected for interviews will be contacted.
Children's Aid Society is an equal opportunity employer